I don’t just get upset about things that happen in my life, but I allow myself to be consumed by problems in my friend’s lives. My friend Lisa told me a story about a problem she was having—and I—like some superhero—said I would get it fixed. I have not succeeded and now I am VERY mad.
Lisa received a $200 gift certificate to the Indira salon in Park Ridge from her boyfriend as a birthday gift in January. Lisa had never used that salon before, but her sweetie had driven by it and thought it looked very elegant. What was stylish on the outside, turned out not to be true on the inside when it came to trying to redeem the certificate.
Lisa called to make an appointment and was told she had to give a credit card number to hold the reservation. Since she had been the victim of identity theft in the past, she refused to give a number over the phone. She offered to give the number of the gift certificate, but the salon employee would not accept that as a confirmation that Lisa would actually show up for the appointment.
She then spoke to the owner, Michael Nass, who also refused to let her make an appointment without a credit card number. She asked for a refund of the gift certificate--because she cannot redeem it- and the owner refused that also. Her boyfriend paid cash for the gift, so the salon is sitting on a pile of money that will never be redeemed.
Lisa called the Illinois Attorney General’s office to find out if it were legal for a business to require a credit card to hold an appointment for services that had already been paid for. She was told a business could ask, but they could not make the customer be obliged to give it. The AG’s office sent her paperwork to file a complaint.
Lisa also filed complaints with the Better Business Bureau and on YELP.
Because Indira is an Aveda lifestyle salon and spa, Lisa called Aveda to complain that one of their registered agents would not allow her to redeem her gift certificate. The woman she spoke to said she would check into the matter, but Lisa has not heard back yet.
Lisa has also personally gone to the salon three or four times to try to use the certificate as a “walk-in.” Twice she was told the salon was booked all day and another time she was told there was no one available to give her a pedicure.
This is when I came in. Lisa told me her frustration and, I, the superhero, said I would try to get the local newspaper, the Park Ridge Herald Advocate, to write a story. The salon would certainly respond to that kind of negative publicity. For an über publicist like me, getting a story in the local Park Ridge Herald Advocate should be easy.
Not so. The editor declined my pitch, writing; “I can certainly understand your friend’s position. It sounds like a very frustrating situation. Probably not for us though, but I appreciate your thinking of us. Best regards and good luck to your friend.” I should have realized that Indira Salon probably advertises in the paper, and the editor would not want to make them mad.
I then sent off an e-mail to my friend Jon Yates who writes the Problem Solver column in the Chicago Tribune. I know he usually deals with MAJOR problems, but I pointed out that even just a phone call from the Tribune to the salon might get some reaction and poor Lisa could finally get an appointment.
I have not heard back from Jon yet, but he gets lots of e-mails, so he might not notice mine right away.
Then I remembered that I write a blog that is read by 1,000’s of people around the world. (Thank you, Ireland—I have 5 fans who live there!)
If everybody who reads my blog tells one of their friends about how Indira Salon is not allowing Lisa to make an appointment and then they tell one of their friends, we could get a lot of people talking about the unfair policy of the salon. You could all post on your Facebook and Twitter accounts how Indira Salon is preventing Lisa from getting her hair done by refusing to make an appointment for her.
In even a further step, maybe Jason my webmaster could create the LET LISA GET A HAIR CUT web site. I could shoot a You Tube video of Lisa with scraggly hair begging people to call the salon and demand they give her an appointment.
Or I could just give her $200 and let it end. You decide.